Timeframe: We accept returns and exchanges within 30 days of your purchase. If more than 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
Request Process: To initiate a return or exchange, please send an email to info@masonmarcell.com. We will provide you with a return shipping label.
Eligibility: To be eligible for a return, your item must be unused and in the same condition as when you received it.
Refunds: Refunds will be processed promptly upon approval. All refunds will be returned to the original form of payment within 5-7 business days.